Privacy & Policy

At Le Labo (part of The Estée Lauder Companies), we value your privacy and are committed to protecting your personal information. This policy explains how we collect, use, share, and safeguard your data.

1. Personal Information We Collect

We may collect:

  • Contact & identity info: Name, email, phone, address

  • Device & online info: IP address, cookies, browsing behavior

  • Demographics & physical info: Age, gender, skin/hair type

  • Payment & commercial info: Orders, purchases, preferences

  • Health & user content: Skincare concerns, reviews, images

  • Location & biometric info: GPS, facial geometry for virtual try-on

2. How We Collect Information

  • Directly from you (orders, accounts, loyalty programs)

  • From social media, partners, or other brands you interact with

  • Automatically via website, apps, cookies, pixels, and analytics

  • Offline, including retail stores and customer service interactions

3. How We Use Your Information

We use your data to:

  • Fulfill orders and process payments

  • Provide customer support and product recommendations

  • Personalize marketing and ads

  • Improve our services, apps, and websites

  • Conduct research, analytics, and quality assurance

  • Comply with legal and security requirements

4. Sharing Your Information

We may share your information with:

  • Our brands, subsidiaries, and affiliates

  • Service providers (for payment, fulfillment, marketing, analytics)

  • Advertising companies for targeted ads

  • Legal authorities when required by law

Note: We do not sell personal information for profit.

5. Cookies & Online Tracking

We use cookies and pixels to enhance your experience, personalize content, and deliver targeted advertising. You can manage your cookie preferences via our website.

6. Your Rights

Depending on your location, you may:

  • Access, correct, or delete your personal data

  • Opt-out of marketing communications

  • Control cookies and targeted advertising

  • Exercise rights via our Privacy Request Portal

7. Data Retention & Security

We keep personal data only as long as needed for business, legal, or safety purposes and use appropriate safeguards to protect it.

8. Children

Our products and services are not intended for children under 13.

9. International Transfers

Your data may be processed internationally. We ensure adequate protection through legal agreements.

10. Contact Us

For questions or privacy requests, contact us: